Q: Who is behind
Wizards4Word.com?
A: My Byline Media launched
Wizards4Word.com in 2004. Although Wizards4Word.com is a new online store, My
Byline Media has been in business since 1996 as a retailer, distributor, and
publisher of products for creative professionals. [
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Q: How can I contact Wizards4Word.com?
A:
Visit our CONTACT US
page for our phone numbers and physical address.
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Q: What shipping methods do you
use?
A: For U.S. orders, we ship US Priority Mail or UPS
Ground or UPS 3-Day Select. If you need us to ship FedEx or overnight, please
contact us. We can
process your order the same day and ship your order overnight. Our cut-off time
for same-day order processing is 3 PM EST.
For CANADIAN orders, we ship
US Air Mail. This is the most effective and least costly way to
ship.
For international orders, we ship US Express Air Mail. This is the
most effective and least costly way to ship. Transit time to most countries is
between 3 and 10 days. We can provide you with a tracking number so you can
track the progress of your order.
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Q: How fast do you ship items?
A:
We process and ship out orders within 24 hours, excepting weekends and
holidays.
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Q: Do you offer any type of
free shipping?
A: We do not charge you additional shipping
after your third item.
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Q: What types of payment do you
accept?
A: We accept all major credit cards: Visa,
Mastercard, American Express, and Discover. We also accept payment via PayPal,
check or money order. If you pay with a check or money order, we will not
process your order until we receive your payment.
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Q:
Do you accept Purchase Orders?
A: Yes, we do accept Purchase
Orders from established companies, government agencies, schools, etc. To set up
a purchase order, please contact us so we can give
you the correct information.
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Q: What is your Return Policy?
A:
We offer a 30-Day Money-Back Guarantee on all products, except on AGENT
WIZARD.
We want you to be completely satsfied with your purchase. If the
product does not live up to your expectations, we will honor your return and
offer a refund.
If you have a refund, you must first contact us for an
RMA number. Contact
us and tell us what you are returning and a brief reason as to
why.
Any product returned to us without a specific RMA number will be
refused and we will not issue a refund. Shipping and handling charges are the
responsibility of the customer and are not refunded, unless we are replacing
damaged or lost merchandise.
If you have any questions or concerns
regarding our Return Policy, please
contact us.
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